Zzoma Positional Device Warranty

STANDARD ONE YEAR MANUFACTURER WARRANTY:


The manufacturer warrants this product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice/receipt date. The manufacturer agrees, at its option during the warranty period, to repair a defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge. Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by sales receipt.


PRODUCT WARRANTIES:


Foam/Filling Material – The manufacturer warrants against defective parts on foams and filling materials for one year.
All foam and filling composites naturally soften with use. This softening does not constitute a defect under the warranty.

Fabric – The manufacturer warrants the outer fabric used on your Zzoma against; seam failure, fabric separation and nap loss for one year. The manufacturer cannot cover pilling nor stretching, which is a result of normal wear.


WARRANTY LIMITATIONS
This warranty does not include:

  • Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade or commercial use

  • Any condition resulting from incorrect or inadequate maintenance or care

  • Damage resulting from misuse, abuse, negligence, accidents

  • Dissatisfaction due to buyer’s remorse

  • Normal wear and tear

Submit a Claim

Please fill in the following fields to submit a warranty claim to request a replacement device. Your claim will be reviewed and responded to in (2) business days.  Submitting a claim does not guarantee a replacement device. 

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